Online registration is preferred so that the activation call to your registered phone can be performed right away. However, a mail-in form is available here for those that prefer not to register online. Note that an activation phone call will still be required in order to complete the registration process, but this can be done at a later time after the mail-in form is submitted.

For consumers with dial-up Internet connectivity, see the section below, 'Dial-Up Internet Users.'

No. You will need to answer the phone you wish to use to complete the registration process, but a home or work phone number is fine.

The Debix two-factor authentication system requires you to use voice services over a touch-tone phone to approve new account requests. The Debix system places a phone call to your previously registered phone, plays your pre-recorded voice-key to you to verify it is really Debix calling you, allows you to listen to the details of the new account request, and then prompts you to enter your previously established PIN to approve the request.

Each account must have a unique email address. If one of you does not have an alternate email address please use the mail-in registration form located on our website. Be aware that you will have to call in to customer support make changes to your account.

The most common reason for this is that certain email providers will classify this message as spam because it includes a link. Check your junk-mail or spam folders for this email. Also, while messages normally arrive within a few minutes, we have seen it take up to 24 hours for messages to get through. If you still have not received the email and think your message is not coming, log in to your account online and click the link to resend the registration email.

Another common reason is a typo in the email as it is entered, which means it will not reach the intended recipient. Don't worry - this email does not contain any personal information about you and will not enable someone else to access your account if it falls into someone else's hands. Just call Debix customer support at 1-888-DEBIX-ME (1-888-332-4963) to correct the error.

Many email readers today disable links as a protection against spam and phishing sites. Try to copy and paste, or re-type the address into your browser rather than trying to click on the link in the mail message itself. Another reason people may have problems with this is that the link so long that it actually wraps to a second line in the email message, cropping it off before the full information is included in the link. As above, please copy/paste or re-type the link into your browser to work around this. The link has a lot of characters in it, so double check for typos.

The most common explanation for this is misinterpreting the number 1 as a lower case L ("l"), or misinterpreting the number 0 for a capital O. The only letters that may appear in the complex sequence of digits at the end of the link are ABCDEFG.

You can log back in to your profile at any time and change this information. Simply go to the login button and enter your registered email address and password. For dial-up users, you may need to call customer support to have these changes made for you.

Yes. Debix is set up for situations like this, where multiple consumers share a household phone or spouses share a single cell phone, etc. Whenever Debix calls, it announces who it is looking for, and provides an option to hold for that person if it is not the person who answered the phone. Also, Debix allows consumers to dial back into the system at their convenience to review outstanding requests, so if one person has a cell phone and a call comes in for someone else, the call can be ignored (rather than rejected) and the other person can use the phone later to review the request at their convenience.

The most common reason for this is a typo in the phone number. Also, many people leave their cell phone off by default. Please remember to turn your cell phone on to receive the call. Lastly, the registration call usually occurs within a few seconds of clicking on the call-now button. Dial-up users should not expect to be able to hang-up in time to receive this call. If you did not receive the call, you may reinitiate it at any time by dialing 877-DEBIXME (1-877-332-4963).

If you have a dial-up connection but can use a cell phone at the same time to register, you will be able to register normally. If you have only the one phone line, please complete the online registration then call 877-DEBIXME (1-877-332-4963) to activate. You should be aware that you will have to call customer support to have changes made to your account.

The first thing to be aware of is the system will only call you on a phone number you have registered with Debix. If you need to add or change a number on your account, you will need to call customer support. Also, make sure that you have a line open to receive this call. The call is placed immediately, so you will need to hang up when the system prompts you to do so.

Dial-up users without an alternate phone to use cannot currently access their accounts online. Please call Customer Support (1-888-DEBIXME) to review information or have changes made to your account.

Dial-up users without an alternate phone to use cannot currently log in to their accounts. Please call Customer Support (1-888-DEBIXME) to review information or have changes made to your account.

No problem. You can resume the registration process by clicking the login button in the upper right-hand corner of the website. Once you enter your email address and password, you will be able to pick up where you left off. If you had not yet entered an email address or password, you will need to start your registration from the beginning.

No problem. You should receive an e-mail notification that a request is pending. You can dial back in to the Debix system at your convenience at 1-888-DEBIXME and follow the voice prompts to review your outstanding request. Customer support will also give you a reminder call if the request remains unchecked.

After you are registered, you will still need to activate your account before you can open up new lines of credit. You will receive a notification containing your Debix Safe Phone Number and instructing you how to activate. You can do this by calling into our system and entering your Debix Safe phone number extension. The system will call you back immediately on your registered phone number and prompt you to record your name; a short voice-key; and establish your personal 4-digit PIN.

The first thing to be aware of is Debix will only call you on a phone line registered with us. If you need to add a line to your account, you will need to call customer support.

Also, make sure that you have a line open to receive this call. The call is usually placed immediately as it is requested, so you will need to hang up when the system prompts you to do so. It can take up to 5 minutes for the system to call you back, but if it takes any longer than that, call us back and try again.

No. This field is optional. Debix will use this email to send you reminders if you have outstanding requests awaiting your approval (such as when you miss a call from Debix) and reminders when your service is about to expire. We do not share this information with any other companies, nor do we require it in order to secure your Identity.

This is required only if you plan on accessing your account online. If you do not have internet access, or you do not wish to have your account accessible online, you can leave this field blank.

If you know your username and password, and can answer your phone while accessing the Internet, you can log on and do this yourself. Otherwise, please call Customer Support at 1-888-DEBIXME for assistance.

You should receive a voice mail that an attempt to clear a fraud alert has been made. If you are actively trying to create a new account, such as buying a car or getting a new credit card, you can always call into Debix at 1-888-DEBIXME and choose option 1 to review any pending requests in your name by following the voice prompts.

Yes, Debix offers different family plans designed to accommodate any size family. The primary account holder can register other adult dependents as well as any minor dependants living in the same household as part of a single registration for a special family price. Adult dependants will receive the same proactive protection as the primary account holder including a warning call to get their permission before any new accounts can be approved in their name. For security purposes, each adult dependant will be required to complete their own activation as well as administer or make changes to his or her own account.

Since minors should not have credit files, Debix will continuously monitor the national credit bureaus and public records to ensure each minor's social security is not being used fraudulently. Debix will alert the primary account holder to any suspicious activity.

Debix also has a rewards program available for you to share with you extended family and friends. When you sign up with Debix, you'll get a referral code. Simply get friends and family to enter this code in the 'Promotion Code' field when they are signing up to take advantage of this promotion. You, and the friend or family member referred, will each receive three months of complementary service in addition to your one year paid subscription.

Depending on the partner or reseller that has directed you to Debix you may receive various levels of sponsorship from them ranging from discounts to free subscriptions. If you come in through their links you will see the correct pricing information, but if you have to restart the process and come in through the main Debix site, you will see the normal retail price appear. Please return to the link you were provided by the partner you wish to sign up with in order to take advantage of their sponsorship.

Debix has many partners that provide full sponsorship of the Debix services to their customers due to security breaches or other reasons. Please use the links provided by these partners to take advantage of these offers. In cases where the sponsorship is One Year Free, you will not be prompted for any payment information as this is paid for by the partner.

It depends on the subscription type for which you subscribed. Some renew automatically, others do not. This information should have been available to you at the time you registered, but you can always call Debix Customer Support (1-888-DEBIXME) if you have additional questions.

Not as part of a single subscription service, though you are encouraged to enroll your spouse through our family program. Adult dependants will receive the same proactive protection as the primary account holder including a warning call to get their permission before any new accounts can be approved in their name. For security purposes, each adult dependant will be required to complete his or her own activation as well as administer or make changes to his or her own account.

Other extended family members or friends are welcome to enroll independently through the Rewards Program. Debix offers Referrals for the Identity Protection Service. This program allows existing consumers to refer others to the Network. Both you and the friend or family member will earn an additional three months of complementary service as a reward for signing up a new consumer. When you sign up with Debix, you'll get a referral code. Simply get friends and family to enter this code in the 'Promotion Code' field when they are signing up to take advantage of this promotion.

Debix is now offering minor protection as part of our family program. The primary account holder may add any children for whom they are the legal guardian. Debix will continuously monitor the national credit bureaus and public records to ensure each minor's social security is not being used fraudulently. Debix will alert the primary account holder to any suspicious activity.

Not at this time. Unfortunately, other countries do not have laws requiring creditors to honor fraud alerts, and those laws in the US are based on Social Security Numbers. Hence, you must have a Social Security Number in order to have your fraud alerts set, and only creditors in the US are required to honor them.

US citizens living abroad (but with residences in the United States) can sign up with Debix, but will be unable to approve or deny new lines of credit without a US phone number.

When your fraud alerts are set, creditors are obligated by law to call the number in your credit files and get your permission before approving any new accounts in your name. Debix sets your fraud alerts at all 3 nationwide credit bureaus, and automatically renews them as needed for as long as you are a subscriber. If someone tries to open an account in your name, you will get a call from Debix requesting permission to approve the account. The account will not be opened unless you approve it.

You can call back into Debix at any time to review any pending requests. Simply call 1-888-DEBIXME and choose option 1 then follow the voice prompts to review pending requests.

If you hear your voice key played back for you at the beginning of the call and are sure it is really Debix, then you must enter your 4-digit PIN to approve the request. No other response will permit the account to be opened.

You can press "*" to reject the request and have this rejection reported back to the creditor trying to open the account. If you hang-up, don't press anything, or press any other keys, it is as though you ignored the call and the account will not be opened. The creditor may try again to get your approval since they will not hear that you rejected the request.

The account remains unapproved, but you may get repeated requests from the creditor trying to open the account until you reject or approve it. Also note that you can call back into Debix at your convenience to review the request and decide to approve it or reject it. Just call l1-888-DEBIXME and press option 1 then follow the voice prompts to review requests awaiting your approval.

Debix places your Debix Safe phone number in your credit file on your behalf. This phone number goes to the Debix Identity Theft Protection Server, which in turn relays calls to you through our network to the phone numbers you have registered with Debix.

Your Debix Safe Number should have been communicated to you at the time you registered, but can also be retrieved by logging into your profile or calling Customer Support at 1-888-DEBIXME.

Debix uses all three nation-wide Credit bureaus: Trans-Union, Equifax, and Experian. Debix sets your fraud alerts at all three, and renews them as needed every 90 days for as long as you are a subscriber.

Yes. Debix offers Identity Theft Insurance through AIG -- an industry leader among insurance companies, providing expert assistance and financial relief for identity restoration costs, legal defense expenses, and lost wages. More details about coverage can be found here.

The consumer does not want this account opened, and you may be dealing with a criminal trying to commit fraud.

Debix provides this option but only if the consumer approves the request first. By staying on the line while we contact the consumer, you will be able to talk with the consumer at the end of the call.

Please retain the request number you are given at the beginning of the call. You can check the status at any time by calling the same number in the credit file and following the voice prompts to review a previous request until you hear that the consumer has approved or rejected the request. If you lose track of this number, please call Debix Customer Support at 1-888-DEBIXME rather than initiating a new request.

In some cases more than one agent for the same lender may be trying to get the account approved, creating multiple requests for the consumer who may approve one, while another remains unchecked. Please call Customer Support (1-888-DEBIXME) if you experience this problem.

Debix places a unique phone number in the credit file on behalf of the consumer that goes to the Debix Identity Theft Protection Server, which in turn relays calls to the consumer through our network to whatever numbers they have registered with Debix. Sometimes consumers lose track of this number even though they know what numbers are registered with Debix. The law states that creditors are simply supposed to call the number in the credit file in order to obtain approval on new accounts. This should be sufficient and use of Debix is fully compliant with all regulations regarding this function.

These letters are from the credit bureaus and will be sent to you every time Debix renews your protection with them. Rest assured that Debix monitors the expiration of these alerts and continuously resets them upon expiration for as long as you are a subscriber.

Debix uses your personal information to access your credit file and set your fraud alerts at these three major credit bureaus. If the personal information you have registered with Debix does not match some information the credit bureaus have in their records, Debix will be unable to access your credit file. This is often times the result of the credit bureaus having some outdated or otherwise incorrect information. Please provide the requested information to the bureau(s) to avoid delay in setting your fraud alerts.

As a security measure, Experian sometimes asks for additional identification when setting your fraud alerts. If you receive a request for proof of identification, please provide the required information so that Experian will set your alert. If you forget or choose not to provide the information to Experian, this has no impact on your alerts at the other bureaus, and you are always covered by Debix's recovery and insurance services should any problems arise. If you have any questions, please contact support at 888-DEBIXME (1-888-332-4963).

Debix monitors the expiration of fraud alerts and automatically resets them as needed for as long as you are a subscriber. When a fraud alert is already set Debix will populate your Debix Safe number upon the next renewal. Be aware before this happens you will receive calls from creditors directly, and not from the Debix system. At no time does Debix interrupt your coverage, or remove your fraud alert.

Credit monitoring, like a car alarm, will only let know of trouble after it has happened, but is a reasonable compliment to Debix. Debix is more proactive in that, like the locks on your car, it will prevent the break in from occurring. Credit monitoring does not prevent fraud, but it can alert you to suspicious activities on your existing accounts.

You will receive e-mail reminders that your subscription will expire well in advance, and at least one phone call to be sure you do not wish to sustain your coverage. At these times you will be offered an opportunity to renew. Debix will not auto-renew your account.

Please call Debix Customer Support at 1-888-DEBIXME to cancel. Debix will no longer renew your fraud alerts allowing them to expire from your credit file. If you want to remove your fraud alerts before they expire, you will have to contact the 3 Credit Bureaus directly.